Table of Contents
EnglishFact Privacy Policy
Last updated: October 08, 2025
This Privacy Policy (hereinafter referred to as the “Policy”) has been developed in accordance with the requirements of international and Philippine law. It defines the procedures for collecting, using, and processing personal data by EnglishFact Academy (“we,” “us,” or “our”), located in Cebu City, Philippines, through the EnglishFact.com website and related online services (collectively, the “Service”).
By using the Service, you acknowledge and agree to the terms of this Privacy Policy.
1. Information We Collect and Why
We collect only the data necessary for specific purposes, as outlined below:
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Personal Data
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Purpose of Collection
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Legal Basis
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Email address
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To communicate with you, manage your account, and send updates about our services (e.g., course information, newsletters).
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Contractual necessity and consent (for marketing).
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Name
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To personalize your experience and address you in communications.
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Legitimate interests.
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WhatsApp number
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Used solely for direct communication about your inquiries or support requests, as an alternative to email.
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Consent.
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Usage Data
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Includes IP address, browser type, pages visited, and timestamps, collected to monitor and improve the Service.
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Legitimate interests.
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Cookies and Tracking Technologies
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Used to enhance your experience and analyze usage (see Section 2).
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Registration Data for Partner Schools
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As representatives for affiliated language schools (both online and offline programs), we may collect additional information to facilitate student enrollments. (see Section 3).
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Consent (obtained during the registration process) and contractual necessity (to fulfill our representative services agreement).
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2. Third-Party Tools and Cookies
We use third-party tools to support and improve the Service:
- Google Analytics: Collects usage data (e.g., pages visited, time spent) to analyze and enhance the Service. For more information, see: Google Analytics Privacy Policy.
- HubSpot CRM: Manages customer relationships and tracks interactions. For more information, see: HubSpot Privacy Policy.
- Microsoft Clarity: Provides behavioral insights (e.g., heatmaps, session recordings) to improve user experience. For more information, see: Microsoft Privacy Statement
- Ad Campaign Tracking:
- Data Collection: We may run ad campaigns that use scripts from third-party ad companies to track how users interact with our website. This helps us measure the effectiveness of our ads and improve our marketing efforts.
- What Data Is Collected: These scripts may collect information such as your IP address, browser type, pages visited, and interactions with ads (e.g., clicks or views).
- Purpose: The data is used to optimize ad performance, target relevant ads, and analyze user engagement.
- Third-Party Sharing: Data collected through these scripts may be shared with ad companies. We ensure these companies comply with applicable privacy laws.
- User Control: You can manage your preferences for ad tracking through our cookie banner or your browser settings.
2.1 Cookies and Tracking Technologies
We use the following cookie types:
- Strictly Necessary Cookies: Required for the website to function (e.g., session management).
- Analytical Cookies: Track usage patterns to improve the Service (e.g., Google Analytics).
- Marketing Cookies: Enable personalized ads and content.
You can manage preferences via browser settings. Disabling cookies may limit some features.
3. Data Collection as a School Representative
As part of our Service, we act as a designated representative for various partner schools. If you choose to register at one of these schools through EnglishFact, we collect specific personal and financial information on their behalf.
3.1 Information Collected for Partner School Registration:
- Identity Information: Full name, date of birth, nationality, passport copies, government-issued ID copies.
- Travel Information (for offline schools): Copies of flight tickets, visas, or other travel documents.
- Financial Information: Registration fees, tuition payments, or related financial data necessary for enrollment.
- Contact Information: Address, telephone number, and emergency contacts.
3.2 Purpose and Data Sharing:
We collect this information solely for the purpose of processing your registration, enrollment, payment, and immigration/entry requirements (where applicable) with the specific partner school you have chosen.
By submitting this data to us, you explicitly consent to the immediate and necessary transfer of all collected information to the designated partner school, their authorized agents, and relevant governmental authorities (e.g., immigration).
We are not responsible for the subsequent use or protection of your data by the partner school. We strongly advise you to review the Privacy Policy and Terms and Conditions of the partner school prior to submitting your registration information.
Retention: We will retain this registration data for a period necessary to confirm your enrollment and to comply with legal and audit requirements from our partner schools or relevant government bodies.
4. How We Use Your Information
We use your data to:
- Provide and maintain the Service (e.g., responding to inquiries).
- Communicate about the Service (e.g., updates, support).
- Improve the Service based on usage insights.
- Send marketing materials (opt-out available).
- Comply with legal obligations.
5. Sharing Your Information
We share data with:
- Service Providers: Such as HubSpot and analytics tools to support the Service.
- Partner Schools: As described in Section 1, we share registration data with partner schools to facilitate enrollment.
- Legal Authorities: When required by law or to protect our rights.
- We do not sell your data.
6. Retention of Your Information
We keep your personal data only as long as needed for the purposes in this Privacy Policy or to comply with legal requirements. Usage data is retained for shorter periods unless needed for security or analysis.
7. International Transfers
Your data may be transferred to and processed in countries outside your own, including the Philippines, where we are based. We ensure your data is protected per this Privacy Policy and applicable laws.
8. Your Rights
You can:
- Access your personal data.
- Correct errors in your data.
- Request deletion of your data.
- Opt-out of marketing emails.
Email requests to [email protected] We’ll respond within 30 days after verifying your identity (e.g., proof of ID). We may retain some data for legal purposes.
9. Children's Privacy
Our courses are designed for students aged 5 years and older.
- Users Aged 13 and Up: Our general Service (website and direct sign-up) is intended for users who are 13 years of age or older. Users between the ages of 13 and 17 must have the permission and supervision of a parent or legal guardian to use the Service.
- Children Under 13 (Ages 5-12): We collect personal data from children under 13 only when a parent or legal guardian registers the child for a course. The parent or legal guardian must provide verifiable consent for the collection and use of the child’s personal data. By registering a child under 13, the parent or guardian warrants that they are the child’s legal guardian and provide this consent.
- Partner Schools: Some partner schools (online or offline) may have additional age or consent requirements, which we will communicate during registration. For offline programs, sensitive data (e.g., passports, tickets) may be collected with parental consent to facilitate enrollment.
- Global Compliance: For users in the EU, parental consent may be required for users under 16, depending on applicable law. Contact us with any concerns about children’s data.
- Parental Requests: Parents can review, correct, or request deletion of their child’s data by contacting us (Section 13). We’ll respond within 30 days after verifying identity.
10. Security
We use reasonable measures to protect your data and strive to safeguard your information, but no online system is fully secure.
11. Links to Other Websites
We’re not responsible for third-party websites linked from our Service. Review their privacy policies.
12. Changes to This Privacy Policy
We may update this policy and will notify you by posting the new version here. Check back periodically.
13. Contact Us
Reach us at:
- Email: [email protected]
- WhatsApp: https://api.whatsapp.com/send?phone=639193616120
